Schönes Haus am Strand! Pacific Retreat

I want to thank you graciously for your kind review as to how much you like the house and your kind words about communication, etc. Also, after finding out it was the stairway from the house down to the garage that needed some attention, I apologize for that is our cleaners don't usually take care of that but I'm going to talk to them to make sure that they pay complete attention to the stairway from now on. Once again, thank you so much for your outstanding review!!

I am completely sorry for you being unhappy with the reservation. I'm going to try my hardest to be very cordial and point out items that are extremely important to both of us. By far, the most important thing is that you are unhappy with the cleaning I apologize for whatever was missed by my cleaners. You and I had an agreement over two levels. The first one was that you I gave you a choice of canceling the reservation or accepting my secondary cleaners and you said it's absolutely okay with your secondary cleaners. The second item is we allow you to come in hours early as a Goodwill gesture and you stated great. I do not know what our substitute cleaners missed but I do know they were worried as they found out that they didn't have the normal time to do everything so I take responsibility for not preparing them earlier in the day. You did send me eight photos but I honestly found only one item that all eight photos that had any problem with the cleaning. The one photo that was definitely not good cleaning was where they did not put tin foil or aluminum foil in the burner plate. Sometimes it's hard on photos to see everything so I apologize if I didn't see something that I should have. I will now address every item listed with your on happiness and respond. Number one you stated that home was not well stocked and that may have been true, however, and the information we sent you we did State please contact us with any needs and we will bring them over immediately. We do pride ourselves in customer service. Number two I will take full responsibility that I didn't state that whites shouldn't be washed cuz the iron can leave stains. That was my fault that I didn't express that to you before arrival. Number three, the rails for the sliding door are greased with dark colored grease and that's why you thought it was dirty. Number four sorry we didn't have an emergency door in the one bedroom upstairs. Hot tubs should never be inside the house because the moisture will do things to the interior of the hot tub room and we are sorry that there was any mold or anything of that type in the room. Number six, we have looked and looked for any gaps in the deck and couldn't find any but we will look again. Number seven we could not be able to do anything about the stairs going to the main living quarters because those are standard and that's the way when we bought the house. Number 8 the only out of date thing I could find was the Seahawk blanket that was missing from the photos that were on the profile. Number nine I'm very sorry that the people that lived one block away we're working on their deck and it was bothersome to your group and I apologize for them. I've tried to be as objective as possible and hope that everything is taken and good instead as I've been as open and honest as possible. In conclusion, whatever inconvenience the home and the area caused you I'm very sorry that this day wasn't better. Sincerely, Larry

I sincerely want to thank you for such a wonderful review amy. Your group was awesome and thank you so much for leaving the house the way you did very tidy very nice and following all the instructions during your stay and when you checked out. Just wish our customers were as cordial and as understanding as you and your group were. Thanks again Amy so much appreciated!!

After reading your review, I was really disappointed because I thought my cleaners and or my maintenance man was not doing his job but after finding out that the problem was that You were dissatisfied because the area to the garage and the garage was not cleaned which is not part of the cleaning process and so I do apologize that that was the reason for your dissatisfaction was that the area to the garage and the garage was not cleaned which is not part of the cleaning regimen. Furthermore, I went in with my maintenance man to check everything within the living quarters of the house and everything was working perfectly so we have no idea why there was dissatisfaction with the part in the review that stated that things weren't working etc. And if she found something that wasn't working, we State specifically to contact us immediately which we never were except she did ask for a duster which she admitted was needed for the garage, which, as stated previously, is not part of the the cleaning regiment. We are very sorry that you were unhappy with the cleaning of the garage and once again every single thing in the house worked as my maintenance man and I double-checked everything. Thank you though for your kind words about the other things about the house that you appreciated. We try our hardest to make everybody happy but unfortunately sometimes it's very difficult too.