4/10 – Schlecht
Anthony R.
27. Okt. 2021
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Lovely Villa, But a Badly Maintained Pool!
Overall, the stay at the villa was lovely. Its in a great location if you want to get away from it all, with fantastic views right up to the coast. Both the inside & outside kitchens are very well stocked with everything you need and the bedrooms are all good sizes with comfortable beds.
The only problem we had all week was with the pool. We arrived on Saturday and by the Tuesday it was very green. Pieter (the maintenance man) was very helpful and did everything he could but it took three days for it to start to clear (and even after that you couldn’t see the bottom) Pieter explained that this was caused by the acidic rain and tree pollen, however the pool cover that was supplied to keep these out was broken and we were told not to use it. We were also told that the filter system was only half working due to a broken pipe that hadn’t been fixed! (The pool next door was also completely clear) Overall this caused us to be unable to use the pool for three days due to additional chemicals being added and when we mentioned it to the owners we were told “Bad luck… it can happen” Although this didn’t ruin the holiday, we had booked the villa because it had a pool, so it was very disappointing to be unable to use it for nearly half the holiday.
The couple who manage the villa locally (Jeanette and Peiter) couldn’t have been more helpful. They were fantastic all week, coming every day to try and sort the pool and very helpful with local advice. They even collected 2 of us from the airport!
Also as a result of having to move the dates of the holiday because of COVID, we reached an agreement with the owner to pay some additional money directly to be allowed to reschedule the holiday, with a 193 euro being returned to us once the holiday was complete. We have now been home for 2.5 weeks and the money has still not been returned. I feel like I am no being ignored by the owner when I have messaged him about it, which is very disappointing!
The villa is a lovely place to spend a week and would definitely be getting 5 stars if we hadn’t had such a big issue with the pool, and the deposit.
Anthony R.
Aufenthalt von 7 Nächten im Oktober 2021
