Blick auf den Golf und den Pool.

Maggie, Thank you for your response. Please let me know what we could have done better in regard to services from Rental manager.

Amy, Please know we have shared your concerns directly with the owner of this home and rest assured these items are being addressed. We apologize for the inconveniences this caused you and look forward to you having the experience and quality of product you desire on your next visit!

Thank you for sharing your continued concern. We certainly understand your perspective, however, after multiple options and unit variances, you viewed, and then chose to stay in your new unit for 14 days before asking to be compensated for your stay with the expectation that you should not have to pay. The justification of the new unit not being to par, was brought to the properties attention after the 14th day in the unit and opting to move to that specific unit. At that time we explained that because the unit was accepted and physically moved to and then an additional 2 weeks passed, we could not offer compensation that was being sought. However, we did offer and you chose to accept that if you did not want to stay longer we would be happy to refund the unused nights of the stay remaining. And while we regret that you did not want to stay longer - we understood that you did not want to pay to stay in the unit any longer. Again however, because you did choose to stay in the unit for 2 weeks before concerns were then brought up, we feel that the best circumstances in this situation was allowing you to depart without penalty for unused days of your winter stay. We regret that we were not able to offer you the level of expectation that you wanted - but we do hope that you did enjoy the 2 weeks that you did stay.