Schöne 3-Zimmer-Villa in Palmetto Dunes - am Golfplatz w / Free Tennis

I am glad you and your family had a good visit to the island and you enjoyed the villa. Let me know if there is anything I can do for you in the future. Thanks Phil

We visit our villa twice each year and do a thorough cleaning, which includes having the rugs shampooed if needed, replacing the shower curtains and having all linens cleaned and/or replaced. In our absence, we use a caretaker & cleaning service, located just around the corner at unit 936. They do not and cannot check every small appliance, nor do we expect them to. On our last visit, the blender needed to be thoroughly cleaned before it would work. If this guest had called either us or our caretaker service whose phone number is posted on the refrigerator, we would have replaced the blender right away. When we were called about the air conditioning problem, we called the HVAC service immediately and the problem was fixed before 6 pm that same day. The entire HVAC system is less that 3 years old and is serviced quarterly. When this guest called us about the HVAC problem, they never mentioned any problems with the cleanliness of the villa or the shower curtains (which had hard-water stains, not mold, on them.). Had they complained at that point, the shower curtains would have been replaced the next day and the cleaning service would have come out and re-cleaned the villa until they were satisfied. The parking lot was recently repaved and not completed until the last week in June. Our villa has been rented every week since the 3rd week in May, so there has been no opportunity to have the rugs cleaned since the repaving. The palmetto bug problem on Hilton Head this year is severe, but our exterminator comes on a regular schedule, and had there been a complaint to us, we would have had him come out for an extra visit. We are at a loss as to why the problems iterated in this review were never brought to either our attention or the attention of our caretakers. We were never given a chance to correct any of the renters’ complaints. This is the first negative review we have received in more that 5 years of ownership. Our villa is well-maintained both inside and out. We take great pride in keeping our villa in excellent shape and we feel this is why we have had so many happy guests and so many 5 star reviews in our 5 plus years of ownership. Lou & Anne Frontino