Verifizierte Bewertung
4/10 – Mangelhaft
Rosalind B.
28. Sept. 2020
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
We left after one night!
Arrival: There was no personal meet & greet. We were given an address and told the keys were in the barn. On finding the barn it was padlocked. We assumed we were in the wrong place and spent half an hour trying to find it!. After several phone calls to track down the owner he told us the code for the lock...why not just give us this to begin with?
Cleanliness: we appreciate that it is a large old property but the standard of cleanliness (in the kitchen and living room in particular) was not good. Greasy surfaces in the kitchen, cooker top dirty, grease stains on the wall. There was no welcome pack with things like milk, butter etc. The lounge area was dusty & cobwebbed. There was garden furniture stuffed under the stairs and a pool cleaning machine in the lounge! Nothing like the photos in the listing.
Decor / furniture: Whilst taste is very subjective it is important to furnish and dress each room appropriately for its purpose. The owners knew prior to arrival that we were a couple yet the “master bedroom” contained, in addition to the double bed, 3 children’s beds, a writing desk and chair and, in the middle of the room, an old fashioned TV. The trailing cable from this TV presented a dangerous tripping hazard... but no wardrobe. Again nothing like the listing photos.
The same applied to the ground floor. Non matching furniture in the living room including another writing desk and pool cleaning machine. In summary, the whole house resembled an antiques shop waiting to be tidied out.
Master Bathroom: only accessible via an extremely steep, open staircase with no hand rails on the wall. Bad enough in the light, but certainly not at night! This challenging feature is not mentioned anywhere in the property description and makes the house unsuitable for several categories of guest. Oh - and they don’t provide pool towels and the bathmats we also soaking wet when we arrived. In short we were very disappointed not only with the property but with the lack of welcome and the inadequate handling of our request for a very reasonable partial refund.
Rosalind B.
Aufenthalt von 5 Nächten im September 2020
