2/10 – Ungenügend
Rachel M.
17. März 2023
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Beautiful house, gracious host, terrible owner
House was beautiful and as described. Location was great, Marisel was a very nice and accommodating host. Problem is with ownership and their absurd rules.
Had another family staying down the road from us who came to join us for dinner and play some games together. Was told by Marisel that the owners heard about this and would not allow our friends to visit for dinner or join us for board games after. Only the exact number of people on the reservation. Ridiculous- in all my years of renting nice houses and enjoying beautiful rentals, this has never happened.
Also. The maids made things nice and clean and did a nice job, it felt like we were being spied on daily. Last minute, we had 2 additional friends join the kids and didn’t think anything of it. However, the morning after our arrival I received an email from the owner to the effect of, “you have 2 more people than you initially placed on the reservation. Pay Marisel $1500 now or the police will come and kick you out”. First, why not state something more to the effect of, “I understand you have additional guests, this requires $XX additional, etc”. I was shocked, both by the time and the fact that I needed to pay that additional amount. With my hands tied, I went to an ATM and got the $ and made my ransom payment. Very awkward with the staff the rest of the stay (though again, don’t fault Marisel, she’s just following the orders)
In sum, gorgeous house, very clean, great location, horrible service and follow-up from owner (friends can’t come over for dinner!!??) so would neither recommend this house nor consider staying there again.
Rachel M.
Aufenthalt von 4 Nächten im Juni 2022
