Verifizierte Bewertung
2/10 – Ungenügend
Louann W.
19. Okt. 2026
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
We arrived with 3 adults and two children and many suitcases at the agreed upon check-in time, only to find no one in the building lobby. After messaging the management company, a woman who said she was cleaner came into lobby and took us up to apartment, only to collect our city tax and a copy of credit card for damage deposit. The apartment was not ready. When we returned two hours later we found it decently cleaned but throughout our stay had many problems. There were virtually no supplies-no paper towels, no dishwasher detergent, one dish towel, the swimming pool was closed for repairs, two of the doors to balconies came off their hinges, the shower door in one bathroom was gone, we could not get wifi on the TV so the children had basically NO amusement, and the communication remained poor to nonexistent. There were no instructions anywhere in the apartment, no information at all, and when they finally did send a WhatsApp with an apology on the last day of our stay they offered us a 10% discount for our trouble. It was the worst experience I've ever had with a rental. I do not recommend you stay at this apartment. We enjoyed the neighborhood, the people at a nearby cafe and store were very nice. We had to find everything on our own because no one bothered to give us directions to anything that would have made our stay easier.
Aufenthalt von 4 Nächten im Oktober 2026