15 Autominuten / Sitges Villa Ilus. XXL-Pool, Klimaanlage by Weekly Villas 12 P

Dear Nannan, We are truly sorry to hear that your experience at Villa Las Moreras did not meet your expectations. Villa Las Moreras is a fully renovated Villa that preserves traditional architectural elements, located in Villadellops — a charming wine-producing village featuring a winery, a restaurant, and a viewpoint overlooking the vineyard valley. Many of our previous guests have praised both the design and the quality of the renovation. During your stay, you personally confirmed through several messages that you liked the villa, and you described the service provided by our check-in manager as excellent. The issue seems to stem mainly from the location. Before confirming your reservation, we shared a detailed location map with you and validated the exact position of the villa via phone and WhatsApp. As clearly stated, Villadellops is not near the beach, and we received your approval to proceed with the booking. This is the standard procedure for all our guests. Upon your arrival on a Saturday afternoon, and in response to your concerns, our reservations manager on duty offered to cover the cost of taxis to Sitges temporarily, until we could review the details of your reservation and all prior communications. That review was completed on the following Monday, and it confirmed that the villa’s location had been accurately communicated and accepted. Regarding the check-out, the inspection process can take up to a week. In your case, stains were found on the natural wood dining table — most likely caused by a chemical solvent (such as nail polish remover). The owners initially tried to clean it at no cost, but the damage requires intervention by the original artisan who crafted the table in order to restore it properly. As soon as the repair is completed and the final cost confirmed, we will proceed to settle the deposit, factoring in the taxi expenses for three days of trips to Sitges — as a gesture of goodwill, even though the booking information provided was accurate. Sincerely, The Weekly Villas Team