OLA LIVING PASAJE BATLLO

Dear Betty-Ann, Thank you very much for sharing your feedback and for your review. We are glad to hear that you enjoyed the location and that our reception team was helpful upon your early arrival. Regarding your comment about the reception address, please note that we always provide the location of our office and check-in point from the reservation confirmation stage, as well as in the pre-arrival communications sent to all guests, in order to ensure a smooth arrival experience, including for early check-ins. It was a pleasure hosting you. Kind regards, Sara Guest Service Department Ola Living

Hello Shirley, Thank you very much for your review and for taking the time to share your feedback. We are glad to hear that you appreciated our communication and support, especially regarding your late arrival, and that overall you had a pleasant stay at Pasaje Batlló. Regarding your comments, we are sorry about the issue with the bedroom light. This is not the standard we aim to provide, and we will review it with our maintenance team. As a note, our accommodations operate as fully equipped apartments rather than hotel-style services, meaning there is no daily housekeeping or linen/towel changes during the stay. However, all apartments are equipped with laundry facilities for guests’ convenience, and additional supplies can always be provided upon request when needed. We really appreciate your feedback, as it helps us improve, and we hope to welcome you again in the future. Warm regards, Sara Guest Service Manager