Slalom 73 wenige Schritte vom Skifahren, Bardonecchia, Italien

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that, according to our records, the apartment was cleaned before your arrival. We were not contacted during your stay about any issues with the cleanliness or the kitchenware. Had these concerns been brought to our attention, we would have been happy to assess the situation and work with you to find a suitable solution. We always encourage our guests to contact us directly, as we have successfully resolved similar issues in the past and, where necessary, have also offered refunds. Concerning check-in, our team assisted you despite your early arrival at 11:50 a.m. When you arrived at the wrong location, our staff came to meet you in person, introduced themselves, and provided the keys and directions to the property. We regret that the arrival process was nevertheless disappointing for you. Regarding the garage, the parking space is suitable for many vehicles, although manoeuvring may require some care depending on the vehicle's size and the driver's experience. The bathroom photographs in the listing accurately represent the facilities, and we strive to ensure that our advertising reflects the property as faithfully as possible. We are sorry that you left with a negative impression. Had we been informed of your concerns during your stay, we would have had the opportunity to investigate them and try to resolve them directly. Kind regards, Happy Rentals Team