Villa Dei Fanti - Strandvilla mit Garten, Lecce, Italien

Dear Guest,Thank you for your message.We are sorry that your experience did not meet expectations. However, we would like to clarify that from the moment you reported the issues, our team responded promptly. The property manager remained available to assist and address the concerns raised.Given the situation, we offered you the option to either stay and have the minor issues resolved, or to leave the property with a substantial refund covering the unused nights and part of the cleaning fee, which you accepted.It is regrettable that, despite our agreement to provide a refund, you nevertheless chose to publish disparaging remarks in an attempt to damage our reputation.We regret the transportation difficulties you experienced upon departure, but unfortunately that falls outside of our responsibility.Kind regards, Happy Rentals Team