4/10 – Mangelhaft
Sue A.
14. Mai 2025
Gut: Kommunikation und Lage
Verbesserungswürdig: Check-in
Not a great experience
As we approach the property. Went inside the building and walked 5 flight of stairs. Once we went up and put the code and did not work. I called to let them know that the lock box is not working. We went up another level stairs and tried another apartment and did not work. We called and she told us face time the call and she said wrong door, went one below and said wrong door, then up to top floor apartment then said wrong door. I said to her there are only three apartments and each one is wrong. I said am I in the wrong building then she said did I said building is her answer. We went back and forth for one hour and 15 minutes then she finally called maintenance which took another 20 minutes to come. He said the lock box is broken. He gave us emergency keys and we walked in the the apartment was mostly clean. The toilet had a yellow ring in bathroom and the property had a weird smell the. Whole time. I had to leave windows open and spray the apartment couple times. They should tell you that there is no elevator and got to climb 5 levels of stairs. Would I stay here absolutely not. The smell and the service was horrible. The only good thing they let us check early and location. The lady we spoke was horrible for check in process and does not listen and keep repeating the same things.
Sue A.
Aufenthalt von 2 Nächten im Mai 2025
