1 Schlafzimmer 1 Badezimmer Bergblick Suite · R407

Thank you for taking the time to share your feedback. We truly appreciate your comments about the condo itself and our on-site team — we will be sure to share your kind words with them. Regarding the wristbands and guest registration process, these policies are in place for security reasons and are standard within the building. They are designed to ensure the safety of all owners and guests, especially in a property that combines private residences and vacation rentals. Concerning your early departure, we understand that flight changes can be frustrating and stressful. However, as outlined in the booking terms agreed to at the time of reservation, unused nights are non-refundable. The value of the unused nights was extended to you as an in-house credit during your stay. This credit was applied toward your food and beverage consumption, which covered those charges. Our intention was to offer flexibility and goodwill under difficult circumstances.

Dear Steve: Thank you very much for choosing us for your stay in Puerto Vallarta and for sharing your wonderful review with others. We are pleased to read that you’ve enjoyed your stay, and grateful that you mention the very good service of our staff. Looking forward to see you soon!