6/10 – Okay
Dan P.
29. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Great location, but underwhelming hospitality
First, the location is excellent if Trastevere is what you’re looking for. It’s a great neighborhood full of interesting food and bars and gives you the feel of an older neighborhood with a lot going on at night (young 20s vibe).
The photos in the listing are misleading (not inaccurate, but taken from strange angles and with extra lighting). The actual apartment is an odd layout, dark and barely furnished. Most places have enough amenities inside to feel comfortable, but this place had just the bare minimum - not enough glasses, plates, knives, etc to make the kitchen usable. There is a laundry machine, but no dryer or rack to dry clothes.
It was the service we received from the company that left us most unhappy. While the place lists 4 beds (one is a sofa bed) they determined we didn’t need all the beds for the number of people we had, so they did not provide enough bedding and didn't want to correct. Both showers were broken the first day (water spraying up and not down) and required them to come out and fix.
Access to good coffee was important to us. They have a fancy nespresso machine, but I suspect it's imported and pods were not available in the apartment or in any store we found. We asked the host repeatedly before being told that they were not currently available (our friend who lives in Italy says they are never available) and to use the moka pot, which did not exist.
The hosts need to build more hospitality into the experience, especially at this price.
Dan P.
Aufenthalt von 3 Nächten im April 2024
