Casa de Verano en Senderos de Ciudad Mayakoba

Hi Anna, nice to hear from you. I'm reading your reviews of the house. I'm really surprised by your comments where you express and affirm that I was in cahoots with the driver to scam you. I would like to put in writing how the events unfolded and clarify that I have the conversations and records that support my response to you. Furthermore, I have 10 years of experience as a host on Airbnb and VRBO without any ratings lower than 10. Let's clarify: you made your reservation and asked me if I knew anyone who could arrange the transfer. I suggested Almar Transfer, a company that has been based at the Cancun airport for several years and has a good reputation in the area. We don't earn commission or any income; their sole purpose is to help the customer. You told me that you didn't have transportation and that this person would be picking you up and taking you to places during your stay, so the entry permit to the gated community was sent to them for the days you were staying at the property. At no time did you indicate to me that Almar Transfer could NOT enter the gated community; you always had this company's permit on your phone the entire time and you knew about this access they had because you requested it. I was never aware of the services you requested because, as I told you before, there is absolutely no benefit to be gained from this transfer. I consider it disrespectful and highly offensive of you to accuse me of something for which you have no evidence and which you also authorized. However, as I sent you by phone as proof of the conversation with the people in charge at Almar Transfer, since you were our client, you are on our property, and even though you contracted the service, it is our duty to look after you and investigate what happened. We called Almar Transfer, as you know perfectly well that I wasn't there, not even close. They told us that the outstanding balance of $150 USD was for services they requested in the Playa del Carmen hotel zone, 5th Avenue. They had to wait for you and your friends , you change the place , take you later, and at that moment you and your friends didn't want to pay. Your friends refused to pay the difference in the fare that night because they were very drunk, quite intoxicated, and the staff refused to let them stay there. Even though they didn't pay, they were taken home and told that they would come back to collect the money before you left, once they were sober. This is what I sent you when you wrote to ask me: I told you I don't know what's going on, I'll ask Añamar Transfer. I sent you the original answer by phone, and there is proof of this. I ask you to be careful about judging and damaging someone's reputation when you don't have the evidence to do so. Best regards and have a great day.