Waou Chamberi VI - Alquiler Corta Duración

We sincerely regret the situation experienced and how it affected the start of your trip. We strive every day to offer a close and efficient service, and that is why we are surprised by what happened, since the access data were previously sent through the platform, as we always do. Our business hours are from 9:00 to 00:00, and during that range, we attend dozens of arrivals without any inconvenience. In this particular case, we did not receive any missed call or message during the usual arrival time, which makes us think that there may have been some misunderstanding or error in the communication channel. Even so, understanding the bad time, we proceeded with the refund corresponding to the first two nights as a gesture of goodwill. We appreciate your comment, although we regret that it was made public without first closing the direct dialogue. We take every experience very seriously, and this review - although it does not reflect the standard of quality we usually offer - will help us to continue to improve.