Terrace on Orrido di Nesso by Rent All Como

Dear Tenille, Thank you very much for taking the time to write us a review. We are truly happy to hear that, overall, you enjoyed your stay at our beautiful apartment in Nesso. At the same time, we are sorry to learn that you experienced some difficulty reaching the apartment. All details about its location and how to get there are clearly and thoroughly described in our digital guide and in all our listings, so that our guests are aware that a few steps are required to reach the property. The apartment’s location right on the lake is precisely what creates the magical atmosphere that makes it so special. We hope to have the pleasure of hosting you again in the future. Kind regards, Rent All Como Team

Dear Sudi, thank you for taking the time to share your feedback regarding one of our properties. To address your comments about our apartment: All necessary information to access the villa was provided in advance, both in the listing and in our digital guest book. The presence of stairs to reach the apartment is clearly mentioned, ensuring our guests are well-prepared. Regarding cleanliness, since your report came late in the evening, we promptly offered the services of our cleaning team the following day to restore the apartment to perfect condition. Concerning the power outage, this is an issue that can occasionally occur in any property. All instructions to reset the circuit breaker were detailed in the digital guest book, allowing guests to quickly resolve such situations. We take great care to ensure every stay is comfortable and enjoyable, and we are always available to provide any necessary assistance. Regards, Team Rent All Como