Mirador Del Lago mit Balkon und Seeblick, Lugano, Schweiz

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. After carefully reviewing your concerns, we respectfully maintain our position regarding your request for a full refund. Based on our assessment, the property was not considered hazardous or uninhabitable. The boiler in the kitchen is larger than those typically found in newer properties; however, it complies with the applicable regulations. The television cables are located behind the TV, and the air conditioning system was confirmed to be operational. We also reviewed the photographs of the communal entrance, which showed renovation work taking place in another apartment within the building. While we understand that this may have caused some concern, the works did not affect the apartment itself or its usability. We understand that you were dissatisfied with the conditions upon arrival and chose to arrange alternative accommodation. As previously agreed, the refunds for the unused portion of your reservation have been processed. We regret that your experience did not meet your expectations and appreciate you taking the time to provide your feedback. Kind regards, Happy Rentals Team

Thank you for sharing your experience, Elizabeth! We're thrilled you enjoyed the stunning views and convenient location of the apartment. We apologize for the inconvenience with the washing machine and will ensure this is addressed promptly. Your feedback about coffee pods/tea bags is noted for future improvements. We look forward to hosting you again! Happy Rentals Team

Dear Louise, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We would like to clarify that it is clearly stated on the website that the property has one bathroom with a shower and a second bathroom with a toilet. Regarding the washing machine, had you contacted us during your stay, we would have gladly addressed the issue and found a solution immediately. We appreciate your comments and will use them to improve the experience for future guests. Best regards, Happy.Rentals Team

Hi Joanna, Thank you for your feedback! We are happy that you appreciated the exceptional location and the cleanliness of the flat. We apologise for the misunderstanding regarding the bed layout and the impractical entrance. We are disappointed about the problem with the washer and dryer and apologize for the inconvenience caused. We appreciate your positive spirit and hope to welcome you back in the future. Kind regards Happy Rentals Team

Lieber Olaf,vielen Dank für Ihr wertvolles Feedback zu Ihrem Aufenthalt in der Unterkunft x. Es freut uns zu hören, dass Sie insgesamt zufrieden waren und die tolle Aussicht genießen konnten. Wir schätzen Ihre Hinweise zu den Parkplatzbedingungen, dem Eingangsbereich und der Küchenausstattung, da diese uns helfen, das Erlebnis für zukünftige Gäste zu verbessern. Ihre Anmerkungen zu den anderen Punkten werden ebenfalls intern besprochen. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen, Happy.Rentals Team