Crest Voland, 300 Pisten und Geschäften, Luxus-Wohnanlage mit Pool

Hello Jason, I am surprised by this very negative comment. It is true that unfortunately the person who handles arrivals had health problems 3 days before your arrival and had to be hospitalized urgently. However I sent you the necessary elements to arrive at our apartment 3 days before: address, GPS coordinates, garage access... For the recovery of the keys, this was actually done on the day of your arrival because I do not have access to the process. Perhaps the stress and fatigue of the trip made it difficult for you to find your way around. However, I told you several that in case of difficulties or problems you could contact me. I didn’t get any message or call from you. So I thought everything was ok. Regarding the sheets, my provider confirmed to me that they have been placed in the accommodation. And also no claim from you. For the refrigerator, this was probably off because the apartment had been unoccupied for a few weeks. Normally it is turned on before your arrival but as it was a substitute who took care of your arrival he must have forgotten to restart. The following tenant had no problems with the refrigerator. I am very confused by all the inconvenience you have encountered. If you had contacted me immediately, this could have been avoided. Best regards Sabine

Thank you James for yours appreciations. It is always very useful to have the return of holidaymaker. I recognize that it is not easy on arrival to find it in the 2 elevators to take from the garage. We try at best to optimize the explanations. In this case do not hesitate to call me or the agency on site. I inform them just when I received your message for the garage key and he said that he had tested them just before your arrival and worked. He told me he'll contact you the next morning. so I'll see with him why he didn't. for the tumble dryer, it's right that I buy a new washing machine last year and forgot to change in the description of the apartment. For the lights, it's difficult to know when the will be out of order. So, this is the reason why there are always bulbs and spotlights in advance in the cupboard of the entrance. I wish you a good year 2024 for you and your family, Best regards, Sabine

Merci beaucoup pour votre retour. Je suis ravie que vous ayez passé un agréable séjour avec toute votre famille.

Merci beaucoup Isabelle. Ravie que vous ayez apprécié notre station familiale et le logement.

Merci Clémentine pour ce beau commentaire et ravie que vous ayez apprécié ce séjour!

Merci pour votre commentaires. Pour l'eau des douches de la piscine, effectivement, nous avons constaté la même chose la semaine d'avant oû nous étions là. J'ai fait la remarque au syndic de copropriété pour qu'il intervienne. J'espère que cela sera résolu rapidement Sabine

Merci à vous pour votre commentaire. C'est avec plaisir que je vous accueillerai de nouveau. Avec les remontées mécaniques ouvertes cette fois-ci j'espère ainsi que la piscine.

Merci beaucoup et c'est avec plaisir que nous vous accueillerons !