4/10 – Mangelhaft
Caroline C.
16. Apr. 2025
Gut: Check-in
Verbesserungswürdig: Genauigkeit des Onlineauftritts
False representation of Villa
The villa was actually 3 separate apartments. This was not what is described on your site. Apartment 2 had a spiral staircase that was supposed to go up to the apartment above, but it has had a ceiling put on so we could not go up into the apartment. The apartments all need a good revamp very tatty drawers, there are no oven trays to cook with either. The front doors in the apartments on the ground floor are very hard to lock. The oven symbols are missing so you dont know what you are cooking on. The hot plate in the large apartment didnt work and the knobs for the hob are all stuck, you can only use 0 or 6 on 2 of them. We had a new washing machine fitted as the ones in the apartments downstairs did not work. The pool had so many missing tiles where you walk into it and it does not look like the pictures at all. My granddaughter cut her foot the first day she got in the pool. Apartment 1 had raw sewage come up twice and we had to go and buy cleaning products to mop the floor with. The whole villa flooded twice from nearly every room when it rained. We are all really disappointed with the money we paid and the way you advertised the villa was just not true. It was not a luxury villa. We have photos and videos as evidence of the state of the villa. This was not worth the money at all. We would like to talk to someone with regards to our stay.
Caroline C.
Aufenthalt von 10 Nächten im April 2025
