Pinocchio apartment in Florence by Mmega

Thank you for your kind review! We’re so glad you enjoyed the central location and found everything within easy walking distance. It’s also great to hear the apartment was clean and that check-in went smoothly. We truly appreciate your feedback and hope to host you again in the future!

Thank you for your review and for sharing your experience in detail. We’re sorry to hear about the issue with the bathroom drain and the impact it had on your laundry. That’s certainly not the experience we want for our guests, and we will make sure it’s checked and addressed promptly. We really appreciate your feedback and we hope to have the chance to host you again with an even better stay next time!

Thank you for your feedback!

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our central location, the renovated kitchen and bathroom, and the responsiveness of our property management team. At the same time, we are very sorry to learn that several aspects of your stay did not meet your expectations. Cleanliness, comfort, and a well-maintained environment are priorities for us, and we regret that your experience with the odor, floor cleanliness, sofa bed, WiFi reliability, and noise from neighboring units negatively impacted your stay. We also apologize for the inconvenience caused by the cleaner still being on-site at your arrival and for the issues you experienced with the washing machine. While some factors, such as noise from neighboring residents, can be challenging to control completely, we understand your frustration and appreciate that you brought these concerns to our attention during your stay. We could have sent cleaners back again if only we had known. thank you again for sharing your experience.

Thank you for your feedback. We are glad you appreciated the location and the air conditioning. However, it is important to clarify that the microwave is not listed among the amenities in the property description, and therefore cannot be considered a missing feature or something that was advertised. We do take note of your comments regarding cleanliness and sofa bed comfort, which will be reviewed internally. We are sorry the stay did not meet your expectations, but the property was accurately represented according to the listing details.