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8/10 – Gut
Kristin
30. Okt. 2023
Nice pool area and great views
We liked the pool area and the views from the garden. The house was clean and there was sent a handyman immediately when we mentioned that two sinks in one of the bathrooms wasn´t working.
The house was lacking personality, the kitchen equipment and furniture was very basic and could be upgraded for a house of this size and price. When we arrived we had received an email with a code for the keybox that was wrong in the attached picture and right in the email. We wasted some time with the wrong code in rainy and windy weather late in the evening and therefor our stay at house started difficult. I know mistakes happen, but please make sure next time that the keybox code is 100%right. On our second evening suddenly a cleaning lady rung the doorbell in order to give us warmer blankets. It was a nice surprise, because the first night was cold, but we would have wished that someone had informed us that she was coming. So ongoing communication with customers could be improved.
I would also recommend that Catalunya Casa begins to include towels, insurance, handsoap and bedlinen in their prices. If i rent a big house for a few nights at a high price I expect that those basic things are included! I was very close to not booking the house once I learned that all those basic things come for an additional charge.
