Apartment

Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I

Fotogalerie von Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I

Wohnbereich
Innenbereich
Innenbereich
Wohnbereich
Speisen

Bewertungen

8,8 von 10.
Hervorragend
4 Schlafzimmer4 BadezimmerPlatz für 8 Gäste180 m²

Beliebte Annehmlichkeiten

  • Küche
  • Waschmaschine
  • Klimaanlage
  • Internetzugang
  • Wohnbereich
  • Kühlschrank

Lerne die Gegend kennen

Auf Karte anzeigen
Florence, Tuscany
  • Place, Palazzo Pitti
    ‪3 Gehminuten‬
  • Place, Ponte Vecchio
    ‪3 Gehminuten‬
  • Place, Uffizien
    ‪8 Gehminuten‬
  • Airport, Florenz (FLR-Peretola)
    ‪13 Autominuten‬

Zimmer und Betten

4 Schlafzimmer (Platz für 8 Personen)

Schlafzimmer 1

1 Doppelbett

Schlafzimmer 2

1 Doppelbett

Schlafzimmer 4

1 Doppelbett

Schlafzimmer 5

1 Doppelbett

4 Badezimmer

Badezimmer 1

Toilette · Nur Dusche

Badezimmer 2

Toilette · Nur Dusche

Badezimmer 3

Toilette · Nur Dusche

Badezimmer 4

Toilette · Nur Dusche

Weitere Räumlichkeiten

Küche

Mehr zu dieser Unterkunft

Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I

This exclusive four-bedroom, four-bathroom apartment is located in the very heart of Florence, offering privileged views of the majestic Piazza Pitti and the iconic Palazzo Pitti — one of the most emblematic monuments of Florentine heritage.

Designed with exquisite attention to detail, the apartment blends elegance and comfort throughout. Natural wood floors, marble and stone-clad bathrooms, and curated designer furnishings create a warm yet sophisticated atmosphere in every room.

Upon entry, you’re welcomed into a bright and spacious open-concept kitchen and dining area. The contemporary-style kitchen is fully equipped with high-end appliances and complete cookware — perfect for anything from a casual meal to a special dinner at home.

The living area includes a comfortable sofa, Smart TV, and a stylish coffee table — all set against a truly breathtaking backdrop: direct views of Palazzo Pitti, a symbol of Florence’s Renaissance grandeur. On this level, you’ll also find a beautifully appointed independent full bathroom.

From the living room, a staircase leads to an upstairs suite-style bedroom, complete with a double bed, Smart TV, and a carefully designed private en-suite bathroom.

On the opposite side of the living area is a spacious double bedroom (bed size: 59" x 75") that also enjoys unobstructed views of Piazza Pitti.

At the end of the hallway, you’ll find the other two bedrooms, each with a double bed (59" x 75"), en-suite bathroom, Smart TV, and equally impressive views of the Palazzo. These rooms ensure comfort and privacy for every guest.

The apartment’s location is truly unbeatable: set in Florence’s historic center, just steps from the Ponte Vecchio, the Uffizi Gallery, Santa Maria del Fiore Cathedral, the Boboli Gardens, and many other cultural treasures.

The surrounding area is home to a curated selection of local boutiques, designer shops, supermarkets, charming cafés, and some of Florence’s top restaurants — all within easy walking distance.

The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or Whats App, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.

** For monthly stays, water and electricity supplies will be included up to a maximum of € 100 per month. If the expenses are higher, the guest will have to pay the difference. The corresponding invoice will be sent by the accommodation to the guest to verify the expenses**

During your stay, the access to the property is limited exclusively to the number of individuals specified at the booking process. Consequently, entry to the property is strictly prohibited for persons not registered as guests. Failure to adhere to this rule will result in an additional charge amounting to 50% of the total cost of the stay as a penalty, or alternatively, immediate expulsion from the accommodation.
Pets - not allowed
Smoking - not allowed
Arrival between 21:00 and 00:00 is subject to 30 late arrival fee.
Arrival between 00:00 and 02:00 is subject to 50 late arrival fee.



The address of the apartment is Piazza Pitti, 22 4 Izquierda Florencia (Italia)

Not available

Gib zur Preisangabe die Daten an

Ausstattung

Küche
Waschmaschine
Klimaanlage

Ähnliche Unterkünfte

Hausordnung

Check-in ab 15:00 Uhr
Mindestalter für die Miete: 18 Jahre
Check-out vor 11:00 Uhr
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Kinder

Kinder (0–17 Jahre) erlaubt
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Veranstaltungen

Veranstaltungen sind nicht gestattet
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Haustiere

Keine Haustiere erlaubt
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Rauchen

Rauchen ist nicht gestattet

Wichtige Informationen

Wissenswertes

Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat nicht angegeben, ob es in der Unterkunft einen Kohlenmonoxidmelder gibt; wir empfehlen, einen tragbaren CO-Melder mitzubringen.
Der Gastgeber hat nicht angegeben, ob es in der Unterkunft einen Rauchmelder gibt.
Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
Registrierungsnummer der Unterkunft: IT048017B49HBX8W27
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.

Zur Gegend

Florenz

Mitten in der Gegend Historisches Zentrum von Florenz, einem Stadtteil von Florenz, befindet sich dieses Apartment. Palazzo Pitti und Uffizien sind Höhepunkte für kulturell interessierte Besucher, während zu den bekanntesten Sehenswürdigkeiten der Region Folgendes zählt: Ponte Vecchio und Kathedrale von Florenz. Du möchtest deinen Aufenthalt in der Stadt mit dem Besuch eines spannenden Events oder einer Sportveranstaltung aufpeppen? Dann schau doch einmal hier vorbei: Visarno Arena oder Stadio Artemio Franchi.
Karte
Florence, Tuscany

In der Umgebung

  • Palazzo Pitti - 3 Gehminuten - 0.3 km
  • Ponte Vecchio - 3 Gehminuten - 0.3 km
  • Piazza Santo Spirito - 3 Gehminuten - 0.3 km
  • Uffizien - 8 Gehminuten - 0.7 km
  • Piazza della Signoria - 8 Gehminuten - 0.7 km

Fortbewegung vor Ort

  • Florenz (ZMS-Bahnhof Santa Maria Novella) – 16 Gehminuten
  • Straßenbahnhaltestelle Unità – 13 Gehminuten
  • Flughafen Peretola (FLR) – 29 Fahrminuten

Restaurants

  • ‪Gusta Pizza - ‬3 Gehminuten
  • ‪Osteria del Cinghiale Bianco - ‬4 Gehminuten
  • ‪Ditta Artigianale - ‬1 Gehminute
  • ‪Caffe pitti - ‬2 Gehminuten
  • ‪Trattoria Cammillo - ‬3 Gehminuten

Häufig gestellte Fragen

Ist Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I haustierfreundlich?

Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.

Wie viel kostet ein Aufenthalt im Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I?

Gültig ab 12. Apr. 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I am 21. Juli 2026 beginnen bei 907 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.

Wann ist der Check-in bei Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I?

Check-in ab: 15:00 Uhr.

Wann ist der Check-out bei Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I?

Check-out ist um 11:00 Uhr.

Wo befindet sich Florence Center 4 Bedrooms Apartment with Piazza Views. Piazza Pitti I?

Dank der ausgezeichneten Lage (Historisches Zentrum von Florenz) ist dieses Apartment nur wenige Schritte entfernt von: Accademia Italiana und Palazzo Pitti. Ebenfalls höchstens 10 Minuten entfernt: Ponte Vecchio und Piazza della Signoria. Straßenbahnhaltestelle Unità ist 13 Gehminuten und Straßenbahnhaltestelle Valfonda - Stazione Santa Maria Novella 15 Gehminuten entfernt.

Bewertungen

8,8

Hervorragend

Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
Mehr erfahrenWird in einem neuen Fenster geöffnet
6 von insgesamt 12 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
4 von insgesamt 12 Gästebewertungen haben eine Bewertung von 8 - Gut
2 von insgesamt 12 Gästebewertungen haben eine Bewertung von 6 - Okay
0 von insgesamt 12 Gästebewertungen haben eine Bewertung von 4 - Schlecht
0 von insgesamt 12 Gästebewertungen haben eine Bewertung von 2 - Ungenügend

10/10

Sauberkeit

9,0/10

Check-in

9,0/10

Kommunikation

10/10

Lage

9,0/10

Genauigkeit des Onlineauftritts

Bewertungen

Verifizierte Bewertung

10/10 – Hervorragend

Robert L.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Florence Piazza Pitti

Was a great location… easy walking across river and close to many great restaurants.
Aufenthalt von 4 Nächten im September 2022
Antwort von VrboOwner am 12. Sept. 2023
Dear Robert, thank you for taking the time to share your opinion. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location. We certainly hope you will give us the pleasure of welcoming you back in the near future. Aija T. Quality Department
Verifizierte Bewertung

10/10 – Hervorragend

James D.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Perfect Florence Trip

The apartment was beautiful and exactly like it was advertised. Sara was exceptional and was there for every need. The location was great with easy walks to all of the sites and restaurants within 15 minutes. Would absolutely stay there again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von VrboOwner am 18. Juni 2024
Dear James, Thank you very much for your kind words. We are pleased to hear that the flat met your expectations and that you found the description accurate. We are especially happy to hear that our staff was exceptional and available for all your needs. We are proud to know that the location of the flat allowed you to enjoy all the sites and restaurants within walking distance. We look forward to welcoming you again on your next visit. Quality Department
Verifizierte Bewertung

10/10 – Hervorragend

Kathy C.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Florence pied-à-terre

Property was perfect for our family. Bathrooms are fabulous, comfortable beds and fully outfitted kitchen…all in a charming apartment well located for exploring Florence. Many major tourist attractions, coffee shops and restaurants within easy walking distance.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von VrboOwner am 12. Sept. 2023
Dear Kathy, Thank you for your wonderful review. We're thrilled you and your family enjoyed the property and had a great time exploring Florence. We hope to see you again soon. Kind regards. Jose L.H. Campos Quality Department Manager
Verifizierte Bewertung

8/10 – Gut

Dominique S.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great location

Very wonderfully located. Apartment not so much inadequate as not really right for older adults, including one bedroom of difficult access, one bedroom really tiny for two people, closet and storage space quite sparse, and all showers dangerous.
Aufenthalt von 7 Nächten im Mai 2023
Antwort von VrboOwner am 12. Sept. 2023
Dear Dominique, We appreciate you taking the time to write a review. We're sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We're grateful for your comments and assure you we will address your concerns. Jose L.H. Campos Quality Department Manager
Verifizierte Bewertung

10/10 – Hervorragend

Daniel C.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Location! Location! Location!

Located across from the Pitti Palace and steps from shops, restaurants, and scenic walks, this apartment was everything stated in it's description and more! Rafael the property manager/concierge was wonderful - accommodating, professional, and gave us terrific suggestions on restaurants and things to do. We'll be booking this property again upon our return for sure!
Aufenthalt von 3 Nächten im August 2023
Verifizierte Bewertung

10/10 – Hervorragend

Pete M.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Perfect location

Apartment was exactly as described and photos. Perfect location close to everything, across from Pitti Palace, and a stones throw from Ponte Vecchio. Well taken care of building, nice building entry, comfortable apartment, good sized rooms and bathrooms, well appointed throughout (especially kitchen), and beautiful. Check-in was easy and professional, and communication (whatsapp) was very responsive. Our party of 8 had space and comfort. Elevator in building was very helpful for luggage during check-in/out. My teenagers loved the loft bedroom, but steps could be challenging for older adults. Only issue was 1 AC unit leaked in bedroom off great room during our stay which caused puddles, but host was quick to respond and provide extra towels to clean up through stay, and there is quite a bit of noise early mornings for recycling nearby. Would stay again and miss it already!
Aufenthalt von 3 Nächten im Juni 2025
Verifizierte Bewertung

10/10 – Hervorragend

Jessica K.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Gorgeous views, immaculate and comfortable in excellent locale!

We loved it here! Beautiful views of Boboli and Pitti Palace. Lovely cafes, shops all downstairs, less than 5 mins walk to hotspots and yet not living in the middle of all the foot traffic. Would definitely come back next visit to Florence. Wonderful and helpful team. Very helpful, flexible and kind. We felt very lucky to find this happy place!
Aufenthalt von 3 Nächten im Juli 2022
Antwort von VrboOwner am 12. Sept. 2023
Dear Jessica, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. It was a pleasure to assist you and it would be a pleasure to welcome you back anytime you plan a visit to Florence. Aija T. Quality Department
Verifizierte Bewertung

8/10 – Gut

Ellen O.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Florence fun

Pitti apartment was great, very convenient and still in a not too busy part of town. Lots of neighborhoods in Florence and this apartment is convenient for visiting many of them. The apartment’s security was a challenge, had to call for help a couple of times. Owner/manager was very responsive.
Aufenthalt von 9 Nächten im Januar 2023
Antwort von VrboOwner am 12. Sept. 2023
Dear Ellen, Thank you for choosing our Piazza Pitti I apartment and for your valuable feedback. It is through comments like yours that we understand how our guests spend their holidays. We look forward to welcoming you back at one of our apartments soon. Jose L.H. Campos Quality Department Manager
Verifizierte Bewertung

6/10 – Okay

Dena V.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great Location

The apartment is spacious for the 7 of us. The location is ideal and the air conditioning worked well. I would warn that the 4th bedroom was deemed very uncomfortable by our 15 and 17 year old daughters. The head clearance is very low and they repeatedly hit their heads. The shower does not drain properly in two of the bathrooms and floods the floor. The beds are very hard and the glass breaking noise from outside can be disruptive to sleep. Overall, we enjoyed our stay but for the price some of what I've listed here should be addressed.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von VrboOwner am 12. Sept. 2023
Dear Dena, Thank you for taking the time to share a review of your recent stay with us. We sincerely apologise for any inconvenience you may have encountered during your stay. We would like to have been informed about the inconveniences you experienced and mentioned above so that we could have responded to them properly. We will take note of your complaints about beds, shower and noise so that we can address them and provide a service that meets the expectations of our guests. We are pleased to know that despite the inconveniences you enjoyed your stay, and that the location of the flat and air conditioning were to your liking. Your comments help us to improve and provide the excellent experience we aim for each guest to have. We hope you will give us another opportunity to serve you, where we can truly show you the experience you deserve. Thank you once again for choosing us. Quality Department
Verifizierte Bewertung

8/10 – Gut

Joshua F.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great location near pitta palace

We stayed with a family group of 7. Great location with walkable relatively easy access to most sites in Florence. The check in process was relatively easy. The host met us promptly and showed us around, as well as recommended many restaurants, grocery stores in nearby shops. The home is updated throughout with modern bathrooms. The bathroom/ shower upstairs unfortunately was not draining well and was not usable. The host tried to put Drano, but was not successful. The only other negative comment would be the outside noise. The large trash cans for the community are located directly outside and the trucks to empty the trash come very early in the morning. You can hear their reverse Warning sounds, and the trash being emptied at 6-7am. overall, we did enjoy our stay. I would stay again, but would make sure that the upstairs bathroom was functioning properly.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von VrboOwner am 12. Sept. 2023
Dear Joshua, Thank you for your thoughtful review. We are delighted to hear you enjoyed the location and amenities our home offers. We apologize sincerely for the drainage issue in the upstairs bathroom and the early morning noise - we understand how these factors can disrupt your experience. We value your feedback and will ensure the bathroom functions properly and explore ways to mitigate the noise in the future. We appreciate your willingness to stay with us again and look forward to hosting you, with these issues resolved. Thank you again for choosing our home.
Verifizierte Bewertung

8/10 – Gut

Wesley J.

Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation

Great location for a short visit to Florence

We stayed at “Santo Spirito” for a 3-day weekend in October, accompanied by our 2 post-college age children and friends. On the positive side, this apartment is very lovely and is tastefully furnished. The location, next to the Pitti Palace and down the street from the Ponte Vecchio, is wonderfully convenient, within reasonably short walking distance of Florence’s major attractions. The windows offer partial views of the Boboli Gardens. The bathrooms and appliances are modern, beds comfortable, and the basic necessities (e.g. soap, shampoo, towels) are provided. On the whole we had a wonderful stay in Florence. There are 3 suggestions we hope the owner will consider. First, we had difficulty getting into the apartment. There is no lockbox and no rental office where one can pick up keys. The check-in agent is very nice, but she does not speak English. Perhaps it is for this reason that she did not answer her telephone. She prefers using WhatsApp and then using a related app for translating texts. Evidently she missed our messages and we ended up waiting with our bags on the street until 6:30 pm, vs an official check-in time of 3:00 pm. Perhaps the owner could install a lockbox, permit guests to pick up keys at an office, or use an agent who can speak a little English. Second, while we loved the location near the Pitti Palace, the apartment is also just across from a garbage collection station. The procession of garbage trucks, and people dumping off empty bottles, can be loud. We were awakened each morning between 5:00 am & 6:30 am, especially on Saturday when 4 sanitation trucks came through. Perhaps it might be possible to upgrade the windows for better sound-proofing or to provide some better form of “white noise” than the existing A/C units. Third, the pricing terms on VRBO’s website should really specify that taxes are in addition to the quoted price. The tax is 4 euros per person per night, which we paid on arrival. These issues aside, we truly enjoyed our time in Florence. It’s a lovely apartment in a highly convenient location. We left 3 bottles of wine to underscore our appreciation.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von VrboOwner am 12. Sept. 2023
Dear Wesley, thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. rest assured we will take you reccommendations under good considerations and we hope you give us the opportunity to host you again making sure we exceed your expectations. Jose L.H. Campos Quality Department Manager
Verifizierte Bewertung

6/10 – Okay

Jean-Patrice N.

Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts

défaut de communication, agence lamentable

Cet appartement très bien situé dans Florence, mais mal insonorisé malgré un double vitrage, n'est manifestement pas habité par de vraies personnes. C'est un appartement lego, un genre de suite dont nous avons occupé 3 chambres avec salle de douche toilette, un living et une cuisine salle à manger. La porte d'entrée de l'appartement donne directement dans la cuisine living ce qui fait qu'on a un peu l'impression d'habiter dans le couloir. Pas grave car peu de mouvements. La porte d'entrée avec une serrure coffre fort est extrêmement difficile à déverrouiller de l'extérieur. Il vaut mieux être à deux. Nous avons attendu 2 heures sur la place Pitti pour entrer, l'agence nous ayant donné un faux numéro pour leur compte en banque. Multiples échanges téléphoniques avec l'agence espagnole Genteel (sic) à Séville qui a refusé à la personne sur place (à 20mn de l'appartement apparemment) de nous laisser entrer. Ils nous ont finalement communiqué un autre numéro de compte qui lui a fonctionné. Excuses les plus plates. Abritel n'a pas pu nous aider malgré son accueil en Roumanie. Nous sommes restés une semaine. Dans la cuisine nous avons trouvé des dosettes de café trop grosses pour la machine, des pastilles pour machine à laver le linge alors qu'il n'y avait qu'une machine à laver la vaisselle. Odeurs pestilentielles dans les 3 salles de bain, probablement des remontées des égoûts de Florence, la plomberie italienne ne semblant pas connaître les siphons qui justement permettent d'éviter ces inconvénients. Les placards à vaisselle sont très hauts ce qui permet d'éviter de se cogner mais il n'y a pas d'escabeau pour atteindre la vaisselle. Attention quand vous vous brossez les dents, la tablette est à hauteur de votre front. Pas de porte savon dans les douches et une lumière qui s'allume automatiquement dans le couloir quand vous voulez transiter entre les chambres. Nous avons fini par localiser les capteurs et les recouvrir de chiffons pour les neutraliser. Chauffage extrêmement bizarre lui aussi. Il y'a des radiateurs qui se mettent en route de manière aléatoire peut-être selon la température extérieure. Cela est compensé par un système de conditionnement d'air qui, met de l'air chaud au plafond, or chacun sait que l'air chaud monte. C'est un procédé coûteux et assez inefficace pour chauffer une pièce. En dehors de ces quelques inconvénients, Florence est une très belle ville, dont le centre est envahi par les touristes.
Aufenthalt von 8 Nächten im November 2022
Antwort von VrboOwner am 12. Sept. 2023
Dear Jean-Patrice, We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. We want to apologize for not being able to make you feel supported when having an issue with the payment, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Regarding the apartment itself, we are sorry that so many aspects as the layout or the shelf in the bathroom were not of your liking. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Jose L.H. Campos Quality Department Manager

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