Relais Berardi, 5Schlafzimmer Luxus apt im Herzen von Florenz, bis bis 14 Gäste,

Dear Jennifer,Thank you so much for your review ,We are thrilled to hear that your party of 12 enjoyed the authentic Italian style, the spaciousness of the apartments, our central location, and the smooth check-in process. Regarding your note about the dryer, we would like to clarify that a clothes dryer is not listed among the amenities in our property description. As we previously mentioned in our messages, each apartment is instead equipped with an individual drying rack (stand) for air-drying clothes, which is the traditional setup here. We apologize if there was any misunderstanding or if our previous response didn't reach you in time, but we are glad you were still able to manage with the washing machines. We hope to welcome you all back to Florence in the future! Best regards Wprelais team

Hi Lisa,thank you for sharing this feedback,you can keep following our activity on your site and social pages WPRELAIS,we’d be delighted to have you again ! Bests Gaia

Dear Sharon, Thank you for your review ,We are very glad to hear that you thoroughly enjoyed your stay in Florence and found the location to be great. We appreciate you bringing these specific issues to our attention. We want to reassure you, as well as our future guests, that the issue with the shower in the standing tub bathroom has been fully resolved and fixed. Additionally, we have addressed the lighting and mirrors to improve visibility and overall comfort. Thank you again for your valuable feedback, which helps us continuously improve our services. We hope to have the pleasure of hosting you again in the future. Best regards, wprelais team

Hi Jeff,thank you for sharing this ,I am bit surprised to read this as I’ve not heard anything from your side during your stay.The number of units doesn’t change in relation to the number of guests ,it’s always 3 units: UNIT 2 can fit up to 6 guests in two double bedrooms that share a bathroom on the upper level,one double foldable bed and another bathroom on the living room UNIT 3 can fit 4 guests in one double bedroom on the upper level plus a double foldable bed and a bathroom on the living room UNIT 4 can fit 4 guests in one double bedroom with en-suite bathroom with tux and a double bedroom with two single beds,another bathroom is located in the living room .This unit is the only one which doesn’t have stairs inside.The total count makes a maximum capacity of 14 people which we’ve already happily hosted . Bests Pietro&Gaia

Dear Gary, Thank you so much for the tips ,this will help future guests to better understand. We are looking forward to have you again maybe in some other wprelais’s spot . Bests Gaiaπetro

Dear Robert, Thank you for taking the time to share your detailed feedback and for highlighting our excellent location. We really appreciate your constructive suggestion regarding the property description. We want to let you know that we have updated the listing title to better reflect the historical character and current style of the property, as we agree this sets the right expectations for our guests. We also sincerely apologize for the maintenance issues you encountered during your stay and for the communication difficulties. Please be assured that we have shared your comments with our team to address the repairs needed for the showers, the doors, the cooktop, and the air conditioning system, as well as to improve our responsiveness. We are glad that, despite these inconveniences, you enjoyed your time in Florence, and we would love to welcome you back in the future to offer you a seamless experience. Best regards, Wprelais team

Dear Charlotte, Thank you for your detailed review.We are glad you appreciated the historical charm, the cleanliness, the comfort of the beds, the effective air conditioning, and our prompt laundry assistance. We would like to clarify a few points to ensure future guests have the right expectations: Wi-Fi: Our internet connection is reliable and offers sufficient bandwidth to comfortably support remote work and video calls. Laundry & Dryer: As listed in our description, each apartment features a private washing machine and a dedicated clothes drying rack.For anything extra, we are always happy to assist with external solutions, just as we did for your party. Self Check-In Process: We have intentionally designed a detailed check-in process with pictures and virtual keys. This system is highly appreciated by our guests because it offers maximum flexibility, allowing everyone to arrive at their preferred time without the stress of scheduling a specific meeting window. Guest Support: While check-in is independent, our team is always available, highly responsive via chat, and ready to step in quickly or come to the property whenever assistance is needed. We also appreciate your notes regarding the layout of this historic property. We are delighted that you chose us for such a special moment as your son's announcement, and we hope to welcome you back in the future. Best regards, Wprelais team