Good: The apartment is great. Truly. quirky layout, lots of rooms and bathrooms. Lovely roof top terrace. Bad: The check-in requires an app that is very glitchy. Hosts were not helpful and said to keep trying. App is required to unlock doors, so is important.We were there during the huge power outage, meaning we couldn’t get into the apartment without the app. We sent emails with our name, phone number, address of the stay, yet even 12 hrs later when the power was back they responded only with “what is your reservation number”. Locked out of our apartment, no food, little money, passports inaccessible, no where to sleep WITH THREE KIDS… and they couldn’t be bothered to make the effort to look us up. To this day, they have not expressed the smallest amount of sympathy or apologized for the stress and inconvenience. NONE OF THIS WOULD BE AN ISSUE IF THEY GAVE PEOPLE ACTUAL KEYS. Obviously the power outage was no fault of theirs, but their lack of effort and responsiveness was disgusting. They could have easily written emails to all their stays with help/info/options, that would have automatically sent once the power resumed. But they took a nice little break and ignored all their stranded guests… KNOWING WE WERE LOCKED OUT. You’ll likely have a nice time if you stay here, but INSIST on a physical key and do not take no for an answer. There IS a lockbox, but they refuse to release the code to renters.