Cascina La Valle 10+2, Emma Villas

Dear Heidi, thank you for sharing your feedback. We’re glad to hear that you enjoyed the peaceful countryside location, the spacious rooms, and the pool it’s always a pleasure to host families looking for a relaxing getaway. We appreciate your observations regarding the furniture and bathrooms, and we’re happy to know that cleanliness met your expectations. Your comments are valuable and will be shared with the property owner to help guide future improvements. We hope to welcome you again soon for another enjoyable stay in Italy. King regards, Emma Villas Team

Dearest, thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered, particularly regarding the cleanliness and maintenance of the property. We regret that the on-site staff was not able to assist you properly. Local support is a key part of our service, and we have informed our property management team to intervene, as we are committed to ensuring such situations do not happen again. We also apologize for the delay in our response. Please rest assured that your comments are very important to us and have been treated with the utmost attention. We will be reaching out to you privately to further discuss what happened, and we sincerely hope you will consider giving us another opportunity in the future to provide you with a better experience. Kind regards, Emma Villas Staff