2/10 – Ungenügend
Pedro C.
19. Aug. 2023
Gut: Kommunikation und Lage
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Bad experience
The house is very well located and the urbanization is very nice. When we arrived, the previous tenant had taken the keys to the garage (and there was only one copy) so we had to unpack the entire car from the street. Parking on the street is almost impossible in the morning. The house was very dirty, the floor dirty, cobwebs on the ceilings, the walls very stained and the terrace extremely dirty and neglected. Nothing to do with the photos. The terrace of the photos invited to enjoy it, the one we found did not. There was a tablecloth on a garden terrace that when we washed it changed color, it was brown to deep red. The glasses, no two were alike. We told the contact who attended us by whataspp and without notice, she sent two cleaning people to bring glasses and pretended to clean the house without arrangement. They came in with their own keys and my wife was getting out of the shower! The mattress covers were smaller, much smaller than the mattress. We had to strongly pull the covers because they came out every night and it was very difficult to put them back on (and they didn't fit completely). In one of those difficult moments when making the bed, a clay or porcelain bedside lamp broke. We said it and sent pictures and they have charged us an additional 20 euros for the bedside lamp. I think this is an extremely ugly detail. I pay the 20 euros delighted, but I will warn others of what they will find there. Everything I describe is absolutely true.
Pedro C.
Aufenthalt von 13 Nächten im August 2023
