2/10 – Ungenügend
David T.
6. Sept. 2022
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Poorly Maintained
Various issues experienced during our stay. Firstly the bathroom door handle was broken and my daughter had to escape through a window luckily this is a single storey building. We then noticed that towels had been placed below the air conditioning unit in one of the bedrooms. We found out why this was as the unit constantly dripped causing a massive puddle on the floor. The noise from the dripping onto the floor and radiator meant this room was unusable until it was fixed two days later. On the second day the fridge freezer, which was very old, stopped working. This a replacement was provided but was only a small fridge with no freezer capacity. The faulty unit was left in place and subsequently defrosted all over the floor in the kitchen and corridors. Lastly the Villa was burgled, not the fault of the owners, but only after this happened the owners decided to install a security camera. Whilst the Villa management company did respond to the issues it took a couple of days as it was the weekend. I asked whether there would be any compensation and was told no as air conditioning units breakdown regularly and previous occupants caused the fridge freezer to completely freeze over so not the owners issue. I would not recommend this property based on our experience but I would throughly recommend staying elsewhere in Pollensa.
David T.
Aufenthalt von 7 Nächten im August 2022
