Casa de la Belvedere - Herrlicher Meerblick - Eleganter Terrassenbereich - Ideal für Familien

Dear Belen, We have carefully reviewed your comments and concerns. It's important to note that we prioritize the comfort and satisfaction of our guests and take all feedback seriously. However, we would like to address a few points for clarity. During your stay at the villa, we did not receive any communication from you regarding the issues you've mentioned in your review. Our team is always ready to assist and resolve any concerns that guests may have while they are on-site. It is our goal to ensure that your experience is as enjoyable as possible, and we encourage guests to reach out to us promptly so that we can address any issues in real-time. We believe that you have left this review because you wanted us to pay €2000 to you regarding the alleged theft of €2000 from yourselves whilst you were at the Villa. However, you made no mention of this to our team until you had already left the Villa. it's important to follow proper procedures in such situations, including contacting the local authorities and providing a police report. We were not informed of this incident during your stay, which limited our ability to assist you appropriately. We offered to liaise with the local villa manager to see if they could still file a police report for you, but we never heard back from you. We also advised that you would be able to go through your travel insurance. While we regret any inconvenience you may have experienced, we encourage all guests to communicate their concerns in a timely manner. This enables us to take swift action and ensure the best possible experience for everyone. Regards, Villamore