Vermieter-Kommentar: Mrs Nicole We are quite stunned by your review, we do regret to have forgotten the land soap, but since you spoke perfect italian and requested to use our personal washing machine for your clothes, we tought you would have informed is if you needed any more assistence. We strive to be as clear and comprehesive as possible in the information provided, our bookings are self catering, the service included as well as the extras are mentioned, in order for our guests to make an informed choice. Moreover we live on property and we do try our best to accomodate our guests needs. In Italy there are many small proprieties, runned by families, like in our case and each one of us has their particularities. We believe that this is also the charme of spending a vacation in small property instead in Hotel or Resort. Fortunately our swimming pool, the house and outdoor space were enjoyed by your children and I am sure that the location near Pisa, Firenze, Volterra and Sam Gimignano gave you the chance to discover our famous Tuscany. Enjoy the rest of the summer, Roberto and Clara