The Lone Palm - Wine Country Retreat und Offsite - 14 Betten, Schlafmöglichkeiten für 20 ++

You're a bit confused, Check Out is 11am. Our Check In has always been 5pm. If the cleaners can accomodate an early Check In we will

Thanks Elizabeth, glad you had a wonderful time

Please read all of the other reviews. People love the property. Xialong fabricated his review. Xiaolong wanted to Check In at 11am, we had to rearrange the cleaners schedule to accommodate this (most hotels charge a half day rate, we only charged a quarter day rate for a six hour early Check In) When we explained our rates he became irate, started yelling and hung up the phone. He then called back and said he wanted to Check In early but that he was going to give us a negative review unless we waived the early Check In charge. Our prices are very competitive for the number of people we can sleep, the size of the property and the value we deliver. Xiaolong was a nightmare guest, we would not rent to him again. But we are professional and mailed back some personal items one of his guests left behind in the house at no charge (we paid the shipping)

Please read Elizabeth’s review, she stayed for a whole week (after Lauren’s group) and loved the place. This review was not written by Lauren, it was written by a disgruntled person in her group. We have over 40+ reviews and have never had anyone complain about privacy. Her rambling review is full of fabrications and misrepresentations. They were not charged anything extra. We had a rare cold front come through that delivered snow to the mountains nearby and there was a freeze warning for plants. I texted Lauren that it was going to freeze on Friday and that I wanted to swing by and cover a few delicate plants with blankets to protect them from the frost so they wouldn't die. She replied “No problem. I totally understand” It took me only 10 minutes to put up the blankets. Unfortunately, Lauren forgot to tell everyone in her group that I would be outside for a few minutes. When I removed the blankets the following afternoon (which took 5 minutes) one of the ladies in her group, lost it and started yelling at me that I shouldn't be here. I explained to her that Lauren approved it and apologized that she was not made aware. Their reservation was for 4 days and 3 nights. I was there for a total of 15 minutes during their stay to put up and remove the plant blankets. Our landscaper does an incredible job, it would have been a shame to let some of his favorite plants die from the frost.