6/10 – Okay
Justin Z.
30. Aug. 2020
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Had trouble upon arrival but home owner was accommodating
When they say check in time is 3pm, check in time is 3pm! We picked up our keys from Narragansett Properties and drove the short drive to the cottage, we were so anxious to get there after a 2.5 hour trip with 2 dogs going crazy.
When we arrived, first thing we noticed was the trash piled up on the side of the house, not in any trash bins, also the key was not working, so we had to contact the property manager who assisted us in getting another set of keys out of the lock box, once we opened the door and went in we got wacked with a foul odor, we knew immediately that the property has not been cleaned from the previous guests.
Upon looking around it was quite evident that the property was never cleaned, it was filthy, table still had crumbs all over it, bedrooms were a complete mess, comforters, linens all on top of the washer/dryer, sink was filthy, dishes still in the dishwasher, and in the dryer on top of the counter, floors look like they have never been swept or mopped. Staircase was filthy with sand, garbage still in the garbage, the bathrooms and the showers were dirty with sand and hair, there were bins in the bedrooms not sure what they were filled with.
Once we went in the bedrooms, they were in complete disarray, furniture was everywhere, pictures were crooked on the walls, floors were filthy with sand, and peices of trash everywhere, the dressers had hair and some sticky red stuff all over it in one of the bedrooms.
I can go on and on about the place being dirty but it was clear that the cleaning crew had not been there to clean prior to our arrival.
There are things that can definitely use some TLC for sure, there were holes in a wall, the outdoor shower was barely usable with a hole in the door facing a house, plus the latchet did not match the hook to close the door but I fixed that myself. The doorknob to the backdoor comes off.
I called Narragansett Properties who were quickly able to get in touch with the owner who sent the cleaning crew we left for about 45 minutes while they picked up, not sure how well of a job can be done in such little time but it definitely made a difference when we went back however one concern was that all the quilts and pillows that were left piled on top of the washer were spread back on the beds unwashed.
The owner was pleasant while we texted our concerns and did reimburse us for a dinner night out for 4 people, we ended up enjoying lur stay regardless of all the initial frustration
Justin Z.
Aufenthalt von 7 Nächten im August 2020
