The Pines Modernes Refugium im Big Bear Village

Thank you for your kind words! We're pleased to hear you enjoyed the beauty and cleanliness of our property and appreciated its great location. We hope to have the pleasure of hosting you again at Big Bear Vacations soon!

Thank you so much for your wonderful review, Christine! We're delighted to hear that you found the house even better than the pictures and enjoyed the linens, beds, and cleanliness. It’s great to know that our prompt communication and swift issue resolution made your stay even more comfortable. We truly appreciate your recommendation and we hope to welcome you and your family back for another stay soon!

Thank you for sharing your positive experience with us! We're thrilled to hear that checking in was easy and that the house exceeded your expectations, especially in terms of cleanliness and spaciousness. We're delighted that the location proved convenient for you, being only 8-10 minutes away from the slopes. Your feedback is valuable, and we appreciate your perspective on the pricing. We strive to offer a great value for our guests, and we're pleased to know you found it worth the experience. We look forward to hosting you again for another enjoyable stay at Big Bear Vacations!

Thank you for taking the time to leave such a detailed and constructive review. I truly appreciate your honesty, and I’m very sorry your experience didn’t meet expectations. While I’m glad to hear you found the home itself spacious and well-designed for large groups, it’s clear that the condition of the property and the service provided during your stay fell short in several areas. From the missed maintenance on the clogged shower and poor housekeeping to the lack of essential kitchen supplies and communication—these are all concerns we take very seriously. You’re absolutely right: when hosting large groups, things like ample seating, clear instructions, and responsive support aren’t optional—they’re essential. We’re actively reviewing and addressing each of the issues you mentioned, including adding more living room and outdoor seating, providing a detailed welcome guide, ensuring proper labeling of switches, and improving both cleanliness and responsiveness from our team. Your feedback is invaluable, and we’re using it to make immediate improvements. I sincerely apologize for the inconvenience you experienced, and I hope we can earn the opportunity to provide you with a far better stay in the future.