Traumhaftes Haus mit privatem Pool im North Beach Resort & Villas - Nur 150 Yards zu Pools/Strand!

Thank you for your review! We’re so glad you loved the house and its location near the beach and pools. We’re sorry the sliding door issue couldn’t be fully resolved during your stay. As soon as you let us know about it, we sent someone out that same evening to address it. We’re happy to report that the door has since been fully repaired and all is well now. We’re also sorry about the condition the previous guests left the grill in. Our check-in instructions specifically ask guests to clean the grill after each use, and unfortunately, that wasn’t done before your arrival. We weren’t made aware of the issue during your stay, but had we known, we would have been happy to have someone come out and take care of it for you. We’re glad you enjoyed your stay overall and would book with us again. We’d be happy to welcome you back!

Thank you for your feedback. We’re sorry to hear you were disappointed with the carpets. However, no concerns regarding cleanliness were reported during your stay, and we would have gladly addressed this immediately had we been notified. As outlined in our communications, we ask that any cleaning or maintenance issues be reported within 24 hours of arrival so our team can take prompt action. Without the opportunity to inspect or resolve the concern during your stay, it makes it difficult to verify or correct after departure. That said, we are passing your comments along to our maintenance team for review, and if any issues are found, they will be promptly addressed. Our properties are professionally cleaned and inspected between each guest, and carpets are maintained on a regular schedule, with deeper treatments handled during the off-season due to back-to-back bookings. We appreciate your stay and your feedback.

Thank you for the wonderful review! We’re so glad you enjoyed the location, nearby amenities, and our team’s responsiveness. We wish we’d known about the missing kitchen items during your stay — we would have happily dropped off a dish drainer, pot holders, and extra towels right away. I’m sharing your feedback with our maintenance team so they can review and make sure the kitchen is fully equipped for future guests. We truly appreciate you choosing to stay with us and hope to welcome you back soon!

Thank you for your feedback. However, we have to say that we were very confused by it. As noted by the reservation right before you, they highlighted how much they loved the cleanliness of the home. In addition, I pulled all of our communication records, and it doesn’t appear that we heard from you once during your stay. We even sent an email midstay checking in to see how things were going and if you needed assistance of any kind. We again did not hear back. We do you wish we you would have reached out to our maintenance team, as noted in the check-in instructions and on the outside of your check-in envelope, as they could have definitely assisted you with any issues you may have encountered while here. Thanks for staying with us!

Thank you for your feedback—we’re glad to hear you enjoyed your stay and that it was a special week for your group. We’re always looking to improve, so we’ve shared your comments with our housekeeping team as a reminder to check less visible areas more carefully. We appreciate you staying with us and hope to host you again in the future.