Mystic Mountain, *Haustierfreundlich*, Dampfbad, 11 Meilen zum Govy Camp

Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay but we are left wondering what we could have done to earn a 5 star review. VRBO does consider anything less than 5 stars as subpar and we would have loved to know what could have been done to enhance your stay! It was a pleasure hosting you and we would gladly have you back.

Eddie, thank you for sharing your experience during your recent stay, and we appreciate your feedback! Your comfort is of utmost importance to us and we regret any issues you faced with the heating elements in the home. Had you reached out to us for assistance, our 24/7 team would have been more than happy to assist you. We have reviewed your claims regarding the heat and the freezer, and both are working effectively at this time. We are happy to hear you enjoyed the hot tub and hope you give us the pleasure of hosting you again so you can enjoy it again!

Thank you for taking the time to share these concerns with us. We’re truly sorry for the distress this situation caused, especially given the serious incident involving your dog and the scare with your grandson. We understand how upsetting this must have been for your family. Regarding pest control, we have requested a detailed report from our vendor. Based on our current records, no interior treatment was performed, only an exterior perimeter service at the property ends, which was completed several days before your arrival. We are also actively reviewing the other issues you raised, including the floor vent in the living room, stairway safety concerns, and your feedback about the oven. These items have been escalated internally and are being addressed with urgency. We apologize that the spa was not working upon arrival, though we’re glad it was repaired the following day. Please know that we are taking all of your feedback seriously and are continuing to follow up with the appropriate vendors and local agencies. Thank you for your patience as we complete our review.

Thank you for sharing your experience, and we’re truly sorry for the stress and disruption you encountered during your stay. We completely understand how difficult and concerning the conditions were following the winter storm, and we regret the impact this had on your plans. While we do not have control over the weather or the widespread power outages and road closures caused by the storm, we sincerely apologize for the inconvenience and discomfort you experienced. We appreciate you taking the time to outline your concerns regarding emergency preparedness, and this feedback has been shared with our management team for further review. We’d also like to confirm that your refund request has been submitted and is currently under review. Once the review process is complete, you will be notified promptly with an update. We apologize for the delay and appreciate your patience as this matter is being carefully evaluated. Thank you again for bringing this to our attention. We truly regret that your stay had to be cut short and appreciate your understanding during this process.

Our goal is always to provide a 5-star experience for every guest. If there’s anything we could have done to make your stay even better, we would love to hear your thoughts so we can continue improving. Thank you again for choosing to stay with us, and we hope to have the opportunity to host you again in the future.