Oceanfront Condo 204 at Beach Colony Resort

We’re very sorry to hear about your experience and want to sincerely apologize for the condition of the unit upon your arrival. Your detailed feedback is extremely important, and it's clear we did not meet your expectations—or our own standards—for cleanliness, communication, or overall guest care. We deeply regret that your request for additional cleaning was not properly addressed, and we understand how frustrating it must have been to walk into a space that was not ready for your stay. The explanation you were given is not an acceptable excuse, and we are following up with our team to fully understand what happened and ensure this does not occur again. We also apologize for the lack of clear communication regarding the resort details and trash disposal. That kind of confusion should never be part of your experience, and we’re working to improve our welcome information and guest resources to prevent this in the future. Thank you again for bringing these issues to our attention. We understand your disappointment and truly regret that we fell short. If you’d be open to further conversation, we’d like the chance to make things right.