2/10 – Ungenügend
Belinda E.
31. Okt. 2023
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Not as advertised
Here is a comprehensive list of all the problems/issues we encountered during our stay from 09/29 to 10/02 :
Upon arrival I nearly fell in the living room due to the severely warped floor, creating a hazardous environment in the main shared living area. - photos sent.
The outside lights would not turn on - I called about this and was told that someone would arrive on Sat morning (09/30) to fix it. No one ever came during my stay. This prevented us from safely using the outside areas for the first night. The door handle on the freezer in the kitchen was broken/missing. - photos sent. A cabinet door (next to the trash bin) was hanging on by a single screw/hinge. - photos sent. SEVERE ant infestation in the kitchen and bathrooms. Food was ruined and had to be thrown away. - photos sent. The door handle to the shower door in the common bath on the ground floor was broken/missing. Guests had to pry it open by grasping onto the screw that was left behind from the missing handle. The bathtub in the garage apartment would not drain and a guest had to pull an enormous was of HAIR out to clear the drain. - I have photos of this. The bathtub in the upstairs bath was also slow to drain - We had everyone use the downstairs shower as a result. I called the day before my stay to ask what would be necessary to have the hot tub heated and working upon my arrival. I was told that it would be on. It was NOT. It was not on until after 3 pm on Saturday 09/30 and was turned off at 6:30 pm.
Belinda E.
Aufenthalt von 3 Nächten im September 2023
