Spielzimmer & Tiefwasser Lake Hartwell Gruppen-Retreat

From the Owner: "Thank you for your thoughtful feedback! We’re glad you enjoyed the beautiful location and view. We’re aware of the spiderwebs on the dock. Unfortunately, the HOA does not allow spraying, but we’re installing a new Trex deck this September, which should help. We do have a full set of cookware and utensils (pots, pans, knives, and cooking tools are located under and next to the stove), as well as place settings for 21 guests, with sleeping arrangements for 14. We’ve also recently hired a new cleaner who started last week, so cabinet cleanliness and general upkeep will be improved moving forward. Thank you for staying with us, and we’d love to welcome you back for an even better experience next time!"

We're sorry to hear that your experience didn’t meet expectations. The homeowner wanted to clarify the following:- We maintain a regular cleaning schedule and have photos and videos showing the home and yard were clean and in good repair at the time of your arrival.- The deck is swept regularly, but since it's fall, fallen leaves can accumulate quickly. The vines you mentioned near the outdoor stairs are flowering plants, not weeds.- The downed trees are located on land regulated by the U.S. Army Corps, and per their guidelines, we are not permitted to remove them entirely, only from walkways like the golf cart path. These trees came down during Hurricane Helene in October 2024.- South Carolina naturally has JoJo spiders, and while there are no spider webs inside the home, they can appear on the dock. Because the dock is over water, pesticide use is restricted by government regulations. However, we do supply a broom and spray on-site to help with this.- The floating dock sections were recently repaired, and we’ll follow up with the service provider to ensure all the floats are removed.Thank you for letting us know about your visit.

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