Charmantes Long Island Haus mit eingezäuntem Garten!

Hi Tracy, we're glad to hear that the house's old charm and functionality worked well for the purpose of your stay. Thank you for taking the time to leave your review! We hope to host you again soon!

Hi Luis, thank you for taking the time to share your feedback. We’re glad you found the property clean and appreciated the good Wi-Fi and kitchen amenities.- We’re sorry to hear about the refrigerator issue during your stay. It has since been repaired to ensure it works perfectly for future guests.- The home features an older heating system, which is part of its charm, but we understand it may not suit everyone’s preferences.- Your comments about the bathrooms and closets have been noted, and we’ll consider them for future improvements.We appreciate your input, as it helps us continue to enhance our guests' experiences. Thank you again for staying with us!

We’re disappointed to hear that your visit didn’t meet your expectations. The homeowner would like to offer the following clarifications:- The home is professionally cleaned after every stay, and we take cleanliness seriously to ensure guests arrive at a well-maintained space.- All bedding and linens are laundered after each guest, and we strive to provide items that are both clean and comfortable.- The basement is not part of the advertised living space and is unfinished, used only for storage. It’s left unlocked solely to provide access to the circuit breaker in case guests need to reset power during their stay.- We have not experienced safety issues in the area, and previous guests have not reported loud music or disturbances, though we will remain attentive to any future incidents.Thank you for letting us know about your stay.

Hi Michael, thank you for your feedback. We're glad you found the parking ample and the location convenient, and we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:- Storage: We’re adding a portable closet in the downstairs bedroom for convenience.- Bathroom Space: The upstairs bathroom is designed to comfortably accommodate both adults and children. We appreciate your feedback and will keep it in mind for future updates.- Window Security: All windows are equipped with secure locks for your safety.- Amenities: As noted in our listing, the property does not include a washer or dryer.Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns.

Hi Janet, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: -Regarding the lights and end tables, every bedroom includes an end table, and while there are no lamps, each room does have adequate lighting. This is accurately reflected in the listing photos.-We were happy to assist with the clogged toilet issue, which was reported on the last night of your stay. The homeowner’s maintenance team responded promptly, arriving within an hour to resolve the problem. Upon inspection, it was determined that a foreign object had been flushed, causing the blockage.-We sincerely apologize for the inconvenience regarding the blender, as it was mistakenly listed among the amenities. Unfortunately, the blender is missing, and we will promptly update the listing to avoid any confusion for future guests.-The property is equipped with all baking essentials, cookware, and glassware for your convenience, as noted in the amenities list, along with a microwave and coffee maker.-A dishwasher is not listed as an amenity in the property description. We encourage guests to thoroughly review all listing details prior to booking to ensure the property aligns with their expectations.Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

Hi Eric, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:- We were happy to grant you all an early check-in at 2 pm based on your request. However, when you showed up unexpectedly at noon, we had not sent you the check-in code yet because we expected you at the agreed-upon time of 2 pm. However, the property was ready for access by 1:30 pm, 30 minutes before the agreed-upon time.- The floors in the house are level. There is a small section in the property that was converted from a porch to an upgraded part of the house and in this area there is a slight step down. However, we are sorry this caught you off guard.- The house is normally spotless. The cleaning crew does an excellent job of cleaning up after each guest. However as stated, the cleaning crew did offer to come in immediately and address your concerns. I can also assure you that there are no issues with the electrical outlets and the toilet seat was not broken before your stay.- Our listing reflects the layout of the home, though we are sorry if this caught you off-guard. The layout clearly states that 1 bedroom is located on the first floor and the other 3 bedrooms are located on the second floor.- The homeowner prides themselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home had you inquired during the booking process.- While we do regret our home was not up to your expectations, we are happy to share that no issues were reported by the guests who stayed the following weekend.- We truly go above and beyond for our guests and are confident that future guests will have excellent stays. Thanks for letting us know about your stay!

Hi Amanda, we want our guests to arrive at a vacation home that feels clean, comfortable, and ready for their stay—so we're sorry to hear this one missed the mark for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-We use a professional cleaning service after each guest, and I follow up to make sure everything meets the high standards we expect.-There is a full bathroom and bedroom on the first floor specifically to help accommodate guests with mobility needs.-The A/C window units are less than a year old and working well, but I understand how airflow and privacy can be tricky—I’ll look into a better balance.-Dressers are already on order for two of the bedrooms, and the other rooms have closet space available for guest use.Thank you again for your feedback—we’re always working to improve the guest experience.