Negative stars is what this deserves, one star was given since it's required in order to proceed with this review! After a long day at Disney arrived to the location booked turns out it was double booked! Manny claimed he would upgrade my family and I to a location about 1 mile away. Upon arrival we noticed townhouse's temperature inside was HOT, contacted Manny regarding AC issues. Waited for about an hour or so and AC was still malfunctioning received a call from his assistant which would try and resolve the issue we were having... She sends a gentleman (not a certified technician) in flip flops and shorts to take a look at the air conditioning unit (All this time my family 3 children including an infant, parents and husband sitting in a hot living room with fans on waiting in the so called UPGARDE since the one originally booked was double booked for this issue to be resolved). As per the man sure enough the "AC line" had an issue at about 9:00-9:30 pm nothing else could be done since according to Manny "he had no control over the air" so we went to have a long dinner and gave the fans and the malfunctioning AC to at least bring the temperature to about 77 degrees. The following day we proceed with our mini vacation to another park. AGAIN!! When we arrive at the SAUNA I mean the house the AC unit was not functioning at all. So again we call Manny and his assistant. Where the assistant (a nice lady) and 2 men show up, all 3 of them tried fixing the unit which they were unsuccessful. At about 11:00 pm it dawns on her that she has another house available across the street. Gather the family and move across the street... What was supposed to be a stress free mini getaway was a complete nightmare! I received a call about two days later from a lady that works at Manny's office to see how our stay was REALLY?!?! So I informed her of all that happened and said she would speak to Manny and return my call within a week or so. Never received a call back so I called her again and emailed Manny directly. It's been almost a month and I'm still waiting to hear from them... Never again!!!!