6/10 – Okay
Renee L.
30. Apr. 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Sign-In Experience Dampened Girls' Trip Excitement
It looked as advertised but the responsiveness (and even vague answers) from the host on Day 1 slowed down our enjoyment & caused us to sit around and wait for the answers to gain the access we needed. Thankfully, we had access to a lobby, as we waited with our suitcases, for about an hour. Yes, even though our flight arrived in the morning, we were told we'd be unable to check in early. So we went to brunch & found fun things to do. The correspondence I received designated 3:45p as the check-in time allowed, so at that time we made our way to the location. Although the address was sent before we left & the entry door code to the hotel/condo building was sent just before 3:45p, at 4:15p I still had not received ANY OTHER check-in details. The front desk clerk had a tizzy of an attitude and did NOT help. As she helped residents of the building and other guests, she referred me to the vrbo host, who responded poorly. She said she had NO information regarding me or my unit. It took me sending individual requests for each item we needed - apt #, elevator code, etc - as we discovered they were needed. I had additional questions that the host was also slow to answer. I chose this vrbo property & host to host my girls' trip with two dear friends. We all needed a peaceful getaway. This was not the introduction to the week we needed. Since the host creates the moment (and who knows what service I'll get), I will decidedly not use this host again as I return to the DC area.
Renee L.
Aufenthalt von 3 Nächten im April 2025
