Xanadu II 102 - 3 Bed/3 Bath Ocean Front Condo in Cherry Grove

We sincerely apologize for the cleanliness issues you encountered upon arrival. Dust, food debris, the condition of the sliding doors, the mildew odor from the washer, and especially the stained pillowcase are not the experience we want our guests to have. We appreciate you providing photos and allowing our team to respond while you were still in the unit. Your concerns will be shared with the appropriate housekeeping and management teams for review. Regarding check-in, Elliott Beach Rentals operates from an office where guests receive their parking passes, keys/access information, and other important information for their stay. We understand that this may be different from some other vacation-rental platforms and appreciate your feedback regarding the process. We also understand your frustration regarding the requested showing during your stay. We’re sorry for any inconvenience this caused and appreciate you bringing it to our attention. We encourage guests to review the terms and conditions of their rental contract, including our policies regarding cleaning fees and reporting concerns during a stay. Reporting issues promptly gives us the opportunity to address them while guests are in the property. Thank you again for your feedback. We’re sorry that the condition of the condo did not meet your expectations, and we will use your comments to help improve the guest experience.

We are deeply sorry to hear about your experience. It’s unacceptable that you arrived to such a dirty unit and had to spend so much time cleaning before you could even settle in. The issues with sand, food, and trash left under furniture and beds are certainly not what we expect. We also regret that the vacuum was not functional and that the cleaning team left some of the junk behind. The lack of notice about the exterminator visit is equally concerning, and we understand how this would be frustrating. Thank you for bringing these issues to our attention. Your feedback will help us address these problems with our team to ensure they are resolved promptly. If you have any further concerns or if there’s anything we can do to make amends, please let us know.

Thank you for the review and feedback, we will let the management staff know about your issues and we apologize that you had cleaning issues during your stay. We will make sure that this is looked into.

Thank you for the great rating! We’re glad you had a positive experience and hope to welcome you back again soon.