4/10 – Mangelhaft
Ceanda
30. Juni 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Kommunikation
Hi - the overall stay and property was good. However, it’s the post checkout experience that I rated this property poorly.
Firstly, a damage deposit was charged to my credit card (not just a hold) pre check in. There were no damages caused and I thought the damage deposit would be automatically refunded back to my account soon after check out which was not the case. I had to follow up with the host several times and wasn’t receiving any responses until finally I sent the host photos of the property I have taken at check in & check out to prove the condition. I received the refund of the damage deposit a month post check out which i don’t think it’s an acceptable timing especially given the dollar quantum. I really had to fight for the refund and it shouldn’t be on the customers to have to do so. Be careful if you book, take photos or else you may not see your money back.
Secondly, I was further charged an additional amount post check out to my credit card. Albeit repeatedly following this up with the host to understand what it relates to, I have not received a response. There was no pre-authorisation I provided nor any communication what this charge relates to. I will escalating this further but be warned of the headaches you may have to deal with.
Ceanda
Aufenthalt von 3 Nächten im Mai 2025
