4/10 – Mangelhaft
Cheri G.
29. Sept. 2025
The check-in was terrible. We were staying for OC music festival and thought our rental would be near where we check in. (Communicated this on the phone) then we get told it’s 15 minutes further away. The man who gave us our packet misled us with his directions so we ended up at an obviously occupied house. Had to call emergency after hours number which was little help. Then we finally wack in and it smelled of mold and mildew so bad we all started sneezing. Had to take allergy meds the whole time. Thankfully we were only there to sleep otherwise I would have needed to find a hotel somewhere. Bad enough they have zero sheets, toilet paper, dish soap, normal sized garbage can, etc. but the fan didn’t work in the living room and the bathtub had hair in it when we first walked in. Gross. Tried to have this discussion with the receptionist on check out and she was rude and unapologetic before I even got the first issue handled. Will NEVER book with central reservations again. (Are they really allowed to contact me directly to have me pay them the second half of my payment? Because they threatened to cancel my reservation if I didn’t. How is this allowed on Vrbo???) I stay in rental properties about 4-6 times a year and I have never left a bad review before. Seriously. Stay away. Gave them two stars because the beach is close and the neighbors are quiet. Central Reservations should have tried to make this right instead of dismissing me. Nothing about this rental was comfy/special.
Cheri G.
Aufenthalt von 4 Nächten im September 2025