Nahe Wanderwegen & Innenstadt: Prescott Haus mit Bergblick!

Hi Terry, thank you for your feedback. We followed up with the homeowner after reading your review, and they wanted to share the following:- We’re sorry for the communication issues during your stay and will address this with our property manager.- We’ll ensure there are enough towels for each guest and have the split unit serviced to prevent dripping.- We’re glad you enjoyed the home’s layout, location, and views, and we look forward to welcoming you again.Thanks again for your comments.

Hi Kathleen, thanks for letting us know about your stay! The homeowner wanted to share the following: "We are sorry you did not have a 5-star experience during your stay. If there’s anything you think we can do to make guests have a better experience please let us know. We take great pride in our home and like to see our guests return in the future!"

Hi Roque, we take cleanliness and functionality seriously, so we appreciate you sharing your feedback. After following up with the homeowner, they’d like to share the following:- We take our guest feedback seriously and all cleanliness concerns have been thoroughly addressed to ensure the home meets our high standards.- The sliding window lock in the master bedroom has been repaired, and after further investigation, it was determined the TV issue was caused by someone logging out of the Wi-Fi, but this has been resolved and is working perfectly now.We’ve addressed your comments so future guests can enjoy a seamless stay. Thank you for taking the time to share your experience!

Hi Theresa, we're truly sorry to hear that your stay wasn’t as comfortable as it should have been. After reviewing your comments, we followed up with the homeowner, and they wanted to share the following:- We take all comments to heart and value the opportunity to improve. The pest issue has already been addressed, and we are implementing measures to prevent it from occurring again in the future.-We will ensure the kitchen is fully stocked with mixing bowls and take steps to refresh the dining chairs, ensuring a more comfortable and enjoyable experience for future guests.-Regarding the mini splits, we’ll check them to ensure they’re working as intended, though we’ve had no previous HVAC issues.-As for the missing toilet paper, we apologize for that oversight and will make sure it's fully stocked moving forward.Thank you for your feedback! We hope you’ll give us another chance to provide a five-star experience during your next stay!

Hi Diane, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We apologize for any inconvenience you encountered during your stay and wanted to take a moment to clarify, when you reached out you contacted the maid who in turn reached out to me the owner, to which I promptly responded came to the property and repaired the bed and for the inconvenience gave you $50.00. - We were surprised and very concerned to hear you found mouse droppings in the pots, all pots have lids, however, we went to the property and can confirm we found no evidence of mice being present anywhere in the home. - The handrail was loose but could not be pulled out, but we have since had this scheduled to be repaired. - While we try to accommodate all guests' comfort, we're sorry the mattress didn't meet your preferences. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!