6/10 – Okay
Tina H.
1. Juni 2023
Gut: Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Like and not likes
We have stayed at storey lake before with a wonderful experience. This time I would say not so much. This particular condo . The check in process was horrible. The lines were long. We spent over an hour just to get into the gate. There was 1 person doing check in. They had 2 people standing outside doing absolutely NOTHING. The days following, they had the gate blocked if you were already checked in and you still had to wait in the line to get back to your place even though you had already been checked in. The fire alarm was beeping when we arrived, 3 messages, multiple texts no one came to address. My husband had to go buy new batteries to stop the beeping himself as no one wanted to come out. 3 hours and 11PM we finally were able to resolve ourselves. The morning after our arrival we could not leave the house as the batteries on the door lock were dead and we could not lock the door. We were told someone would be there in an hour. There was an extremely foul odor from under the fridge. We ask to be addressed on our first day.. It was NEVER addressed during the stay. We pulled the fridge out ourselves and came to the realization that it was something in the drip pan we could do nothing about. So we had to deal with it for 5 days. No one cared or bothered to address. Again, we stayed before without issue, but this time was not the same. I am not sure I could recommend others to stay at this time.
Tina H.
Aufenthalt von 5 Nächten im Mai 2023
