Charmantes Mid-Century-Haus - nur wenige Schritte zum See!

Thank you for sharing your feedback. We’d like to clarify that several details in this review, specifically regarding the property layout and the presence of an upstairs level, do not accurately reflect our home. Our property is a single-level residence, and we take great pride in providing professional communication and a personalized experience for every guest. We maintain high standards for cleanliness and maintenance and have confirmed that our entry systems and amenities are in full working order for all arrivals. We're committed to providing a reliable and enjoyable experience and are confident that future guests will find our property well-prepared and as advertised.

Hi Lisa, thank you for sharing the positive feedback on the location and the comfortable furniture! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to host great stays and uphold the highest standards of hospitality. We're truly sorry to hear that you did not have the five-star experience we endeavor to provide our guests. - We value the condition of the home and rest assure that the lights function well. We have brand-new LED lights throughout the house. We wish you had reached out to the Guest Contact if there were any issues with the light that you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home. - Once we were fully aware of the concern with the kitchen sink, we contacted a plumber and asked for him to thoroughly inspect all sinks and showers. The issue was resolved right away with a manual drain snake. - To ensure efficiency, we bought new durable bath mats for the bathrooms and made sure that the laundry and bedding are properly cleaned. The backyard is also professionally maintained and serviced regularly. - Guest comfort is highly important to us and in the screened-in patio area, we have a beautiful round glass dining table with four comfortable swivel chairs, where guests can comfortably relax. Thank you for sharing your insights. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays at our home.

From the owners: "We are sorry to hear you were less than thrilled with your stay. On your first night of arrival, a coffee pot was requested, as well as a replacement of lights, and concerns about the closet door in the master bedroom were brought up. We offer a French press for our guests but you let us know that you wanted a regular coffee pot. We asked again to make sure we purchased what you wanted. You didn't give any specifications on how many cups, but we would have been happy to get you whatever kind you wanted. Our cleaning crew was able to arrive an hour later at 9:00 pm, with a coffee pot, and we bought you a cake because we knew you were celebrating a birthday. :) You also requested a grill. The next morning, our cleaning crew arrived with LED light bulbs, a grill, and tools to fix the closet door. The lightbulbs were replaced. You asked us not to fix the closet door. As we are in Florida, it can get hot. The Nest thermostat allows you to control the temperature. The furniture is brand new and high quality, and is very comfortable, but we are sorry it did not meet your preferences. The closet has plenty of room, and wooden hangers are offered. The slats of wood mounted next to the bed are known as "floating night stands." There is one on each side of the bed with a plug under it so that you can conveniently charge your electronics while in bed. The porch area has lighting by the door, you just need to turn it on. We called several times to touch base on how things were going. We would have been happy to assist you with the light on the porch and the Nest thermostat, or anything else you may have needed. It is our priority to make sure our guests have a wonderful stay. Thank you."