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Hi Teresa, I'm sorry to hear the toilet wasn't properly cleaned prior to your arrival. According to the pictures the cleaning company sent me, it appeared clean. Would you mind being more specific as to what was not done so that I could address it directly with the cleaning company? I certainly want to prevent that from ever happening again. As far as the food in the pantry, as noted in your rental documents, there is non-perishable food kept in the pantry and renters are welcome to use it (and replace it) or ignore it. The rental documents and the rental description also state that there are some personal items in the closets. This property isn't solely a "rental" and our family uses the property regularly. It is our home away from home that we occasionally share with others, since we love it so much. We often arrive late at night and are unable (or too tired) to go to the store immediately upon arrival. We keep food there for this reason. We also store some personal items in the closets. Many of these personal items (beach chairs, coolers, snorkeling gear, etc.) are available for renters to use as well. I'm sorry you found them unpleasant. We're glad you enjoyed the location and the the unit!