2/10 – Ungenügend
Anna Boros S.
17. Okt. 2023
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Smelly roach infested filthy house across from the beach
This house reeks and has pet hair, pet smell, dirty linens and huge cockroaches. The living room, furniture, unlike the pictures in the listing, are covered in smelly dirty spreads.
When we , upon check in, reached out by text to the rental agency stating our dirty bed issues (sand in bed), roach, they offered to do another extermination, but took hours to respond as apparently the contact i used was for emergencies only and the evening was considered after "business hours". They did not address our smell and filth concerns.
We had to fix the issue ourselves by the only means possible and that meant we had to take our kids, dog , after a 12 hour drive elsewhere.
We did not, could not, stay 1 single night due to its inhabitability.
We had to find a hotel, which was an hour away that was available on such short notice fir a family and a pet, elsewhere and essentially paid 2x for 5 days. We turned in the keys several days early , told them.in person via text all our issues and they refunded our cleaning cost on vrbo but not one single nights fee or even any percentage of this several thousand dollar booking. Their cleaning service said everything was clean. Very convenient. But look at the reviews. (Unfortunately one was posted after 1 booked and of course their cancelation policy did not allow me to change)
Its a filthy house. If you have any sense of smell, and sense if cleanliness and order, if you have eyes, avoid.
Anna Boros S.
Aufenthalt von 2 Nächten im August 2023
