2/10 – Ungenügend
Stephanie W.
26. Nov. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Housekeeping is a joke.
We arrived to find a litter of cats living on the porch. The Vrbo page showed a beautiful outdoor fireplace & comfy furniture, but the cats live there & apparently housekeeping doesn’t clean the front porch. The cushions were covered in cat hair & questionable stains. So unfortunately we never got to use the front porch.
When we walked into the cabin, the temperature was 55 degrees! We tried & tried to adjust the temperature using the thermostat on the wall but the heat never would come on. We noticed a heater above the door & a remote control attached to the wall. No matter what buttons we pressed, nothing made the heat come on. We realized that there were 3 wall units and remotes in this little cabin & none of them seemed to work. One remote even had dead batteries. I eventually messaged the host through Vrbo & they sent complicated instructions on how to work the heat. Something about all the modes had to match? Turning on the heat should not be that complicated. We eventually got the heat to turn on but it was by accident. We were never able to adjust it again so we just had to accept whatever temperature it was on.
Thanksgiving morning, all 7 of us wanted to take showers. Unfortunately, there were only 5 bath towels, 3 wash cloths & 1 hand towel for the 7 of us. We messaged the host but they were not able to tell us when some towels would arrive. So we made do using some pool towels we had brought, & some of us skipping showers.
Stephanie W.
Aufenthalt von 3 Nächten im November 2022
